Last updated: 2025-10-15

These Terms of Service (“Terms”) govern access to and use of the Inbox Party applications, APIs, websites, and services (“Services”). By creating an account, installing our apps, or otherwise using the Services, you agree to these Terms. If you are accepting on behalf of a company or other entity, you represent that you have authority to bind that entity. “Customer” refers to the organization that signs up for the Services; “User” refers to any individual authorized by Customer.

Please review our Privacy Policy for information on how we handle personal data.

1. Account Registration & Administration

1. Eligibility: Customers must be at least 18 years old and have authority to enter into binding agreements. Inbox Party is designed for business use; consumer or personal use is prohibited.

2. Account Setup: Workspace administrators connect Inbox Party to Google Workspace via OAuth 2.0 and grant the required scopes. Customer is responsible for configuring RBAC, enforcing multi-factor authentication, and maintaining accurate user rosters.

3. Authorized Users: Customer controls the number of seats and the level of permissions. Customer is responsible for all actions taken under its accounts, including actions by contractors or third-party administrators.

4. Credential Security: Customer must safeguard service account keys, API tokens, and administrator credentials. Notify Inbox Party immediately at akash@inboxparty.com if you suspect unauthorized access.

2. Permitted Use & Acceptable Conduct

1. Intended Purpose: Use the Services solely to manage team email, calendar workflows, contacts, analytics, and related automation. All use must comply with applicable laws, Google policies, and these Terms.

2. Prohibited Activities: You must not:

   • Resell the Services or provide them on a timeshare or service bureau basis.

   • Attempt to reverse engineer, decompile, or create derivative works of our platform.

   • Interfere with or disrupt the integrity or performance of the Services.

   • Upload malicious code, infringe intellectual property rights, or violate privacy laws.

   • Use Gmail or Workspace data obtained through Inbox Party for ad targeting, profiling outside of the Services, or any purpose prohibited by the Google API Services User Data Policy.

3. Rate Limits & Abuse: Do not exceed documented API limits or attempt to bypass rate-limiting safeguards. We may suspend access that degrades service for others or violates CASA security expectations.

4. Regulated Data: Unless agreed in writing, you must not upload government-issued identifiers, payment card data, protected health information, or other highly regulated data categories.

3. Google API Services Requirements

Inbox Party’s use of Google Workspace, Gmail, and Calendar data is subject to the Google API Services User Data Policy and the Limited Use requirements. By using the Services:

• You authorize Inbox Party to access the scopes you approve during OAuth consent.

• You agree not to request or instruct Inbox Party to process data in ways that would violate Google’s policies.

• You acknowledge that Inbox Party may undergo periodic Google security assessments. We may require your cooperation to complete audit questionnaires or technical validation.

• If Google revokes Inbox Party’s access, your ability to use Gmail-dependent features will be suspended until access is restored.

Customer may revoke Gmail access at any time via the Google Workspace admin console. Revocation terminates Inbox Party’s ability to provide features that rely on Gmail data.

4. Customer Responsibilities

1. Compliance: Maintain policies and controls consistent with CASA Level 2 or other regulatory obligations applicable to your organization. We provide controls and evidence tooling, but you remain responsible for your legal compliance.

2. Data Governance: Configure retention, labeling, and sharing settings in accordance with your internal policies. Ensure you have the rights necessary to transmit user-generated content and third-party data to Inbox Party.

3. Support Cooperation: Provide timely cooperation to Inbox Party support requests, especially when triaging incidents or verifying account ownership.

4. Hardware & Network: Customer is responsible for network connections, compatible hardware, modern browsers, and keeping endpoints up to date.

5. Service Commitments & Availability

1. Uptime Goal: Inbox Party targets 99.5% monthly uptime for production environments. Planned maintenance windows will be communicated at least 48 hours in advance, unless emergency patching is required.

2. Support Channels: Standard support is available via email (akash@inboxparty.com) and the in-app help center on business days. Premium support packages may include 24/7 response, runbooks, and PagerDuty escalation.

3. Feature Changes: We may enhance, modify, or discontinue features with reasonable notice. Material changes that materially degrade functionality will be communicated at least 30 days in advance.

4. Beta Features: Any feature labeled “Beta”, “Preview”, or similar is provided “as is” without service-level commitments and may be disabled at any time.

6. Fees, Payments & Taxes

1. Subscription Plans: Fees are outlined in the order form or billing interface. Unless otherwise specified, subscriptions renew automatically for successive terms equal to the initial term.

2. Invoicing & Payment: Charges are due upon invoice issuance or via automatic billing. Late payments may incur finance charges of 1.5% per month (or the maximum permitted by law) and may lead to suspension.

3. Taxes: Fees are exclusive of taxes. Customer is responsible for sales, use, VAT, GST, or similar taxes unless a valid exemption certificate is provided.

4. Changes to Pricing: We may adjust fees at renewal by providing at least 45 days’ notice.

7. Intellectual Property

1. Ownership: Inbox Party owns all rights, title, and interest in the Services, including software, documentation, and branding. No rights are granted except as expressly provided in these Terms.

2. Feedback: You may submit feedback or suggestions. We may use feedback without restriction and without obligation to you.

3. Customer Data: Customer retains ownership of all data submitted to the Services. We process Customer data solely to provide and improve the Services, resolve support requests, and comply with law.

8. Confidentiality & Security

1. Confidential Information: Each party will protect the other’s confidential information with the same degree of care it uses to protect its own, but no less than reasonable care. Confidential information includes business plans, security documentation, and any non-public data disclosed under these Terms.

2. Security Program: Inbox Party maintains administrative, technical, and physical safeguards aligned with CASA Level 2, SOC 2, and Google enterprise requirements. Controls include encryption, access reviews, structured logging, and incident response runbooks (docs/security/*.md).

3. Incident Notification: We will notify Customer without undue delay of unauthorized access or disclosure of Customer data, provide known details, and cooperate on remediation.

9. Data Protection & Privacy

1. Processing: Both parties will comply with applicable privacy and data protection laws. Our Privacy Policy details data handling practices.

2. Data Processing Agreement: If required by law, we will provide a Data Processing Agreement (“DPA”) that forms part of these Terms. In case of conflict, the DPA prevails with respect to personal data processing.

3. Government & Law Enforcement Requests: We will only disclose Customer data to authorities pursuant to valid legal process, and when permitted, we will provide prompt notice to Customer.

10. Term, Suspension & Termination

1. Term: These Terms start when you first accept them and continue until your subscription expires or is terminated.

2. Suspension: We may suspend access if (a) required by law or by Google; (b) you fail to pay undisputed fees; (c) your use poses a security risk; or (d) you breach the acceptable use requirements.

3. Termination for Cause: Either party may terminate for material breach not cured within 30 days of written notice. We may terminate immediately if continued access would violate Google’s platform policies or CASA obligations.

4. Termination for Convenience: Customer may terminate at the end of any subscription term by providing at least 30 days’ notice. We may decline to renew subscriptions with notice at least 60 days before the current term ends.

5. Effect of Termination: Upon termination, Customer access is revoked, and we will delete Customer data within 30 days unless legally required to retain it. Sections that by their nature should survive (e.g., Confidentiality, IP, Limitation of Liability) remain in effect.

11. Warranties & Disclaimers

1. Mutual Warranties: Each party represents that it has the legal authority to enter into these Terms.

2. Inbox Party Warranty: We warrant that the Services will perform materially in accordance with documentation and that we will maintain industry-standard security measures.

3. Disclaimer: Except as expressly stated, the Services are provided “as is”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

4. Third-Party Services: Integrations or third-party applications (e.g., Mailgun, OpenAI) are governed by their own terms. We are not responsible for third-party services even when accessed through the Services.

12. Limitation of Liability

1. Indirect Damages: Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, or data arising out of these Terms.

2. Cap: Each party’s aggregate liability is limited to the fees paid or payable by Customer in the 12 months preceding the event giving rise to the claim, except for (a) Customer’s payment obligations; (b) breaches of confidentiality or IP rights; or (c) indemnification obligations.

13. Indemnification

1. Inbox Party: We will defend Customer against claims alleging that the Services infringe a third party’s intellectual property rights, and pay damages awarded or settlement amounts approved by us, provided Customer gives prompt notice and cooperates. We may modify the Services or procure rights to resolve a claim; if neither is feasible, we may terminate the infringing portion with a pro-rata refund.

2. Customer: Customer will defend Inbox Party against claims arising from Customer data, unauthorized use of the Services, or violations of law or these Terms, and will pay resulting damages or costs.

14. Publicity

We may reference Customer’s name and logo as a customer in marketing materials with prior written consent (email suffices). Customer can revoke consent at any time.

15. Governing Law & Dispute Resolution

1. Law: These Terms are governed by the laws of India, excluding its conflict-of-laws rules.

2. Venue: The parties will attempt to resolve disputes informally. If unresolved, disputes will be litigated exclusively in the state or federal courts located in Kanpur, India and each party submits to personal jurisdiction there.

3. Equitable Relief: Nothing limits either party’s ability to seek injunctive relief to prevent unauthorized disclosure of confidential information or intellectual property infringement.

16. Export & Sanctions

Customer represents that it is not located in, and will not permit users in, embargoed countries or on restricted party lists. Customer will not export or re-export the Services in violation of applicable export control laws.

17. Changes to These Terms

We may update these Terms to reflect new features, legal requirements, or CASA/Google policy changes. We will provide at least 30 days’ notice before materially adverse updates take effect. Continued use after the effective date constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Services and notify us to terminate your subscription.

18. Miscellaneous

1. Independent Contractors: The parties are independent contractors. These Terms do not create a partnership, joint venture, or agency relationship.

2. Assignment: Neither party may assign these Terms without the other’s consent, except to a successor in a merger, acquisition, or sale of substantially all assets, provided the successor is not a direct competitor.

3. Notices: Legal notices must be sent to akash@inboxparty.com. We send notices to the email address on file for Customer’s primary admin.

4. Entire Agreement: These Terms, together with the order form, Privacy Policy, DPA (if applicable), and any referenced documents, form the entire agreement and supersede prior agreements relating to the Services.

5. Severability: If any provision is held invalid, the remainder remains in effect.

6. Waiver: Failure to enforce a provision is not a waiver.

19. Contact

For questions about these Terms, contact:

• Email: akash@inboxparty.com

We value transparency and collaboration with our customers. Please reach out if you need clarifications or require custom contractual terms to align with your compliance program.